Refund and Returns Policy

Refund and Returns Policy for Infrared Group

At Infrared Group (hereinafter referred to as "Company," "we," "our," or "us"), we take customer satisfaction seriously. If you’re not completely satisfied with your purchase of our infrared panels, you may return the item(s) for a refund or exchange in accordance with this refund and returns policy.


We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. If 14 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at We will provide you with the details of how to return the product and the associated shipping costs.



If you would like to exchange your product for a different one, please contact us at Note that the product must be in new condition and in its original packaging. We will provide you with instructions on how to proceed with the exchange.



Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your refund after inspecting the item.

If approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Damaged or Faulty Products

If your item was received damaged or is faulty, please contact us at We will ask you to provide photos of the damage or fault, and we will work with you to resolve the issue.


Changes to Refund and Returns Policy

We reserve the right to update this refund and returns policy from time to time. If we make material changes to our policy, we will notify you by email or through a notice on our website.

Contact Us If you have any questions or concerns about our refund and returns policy, please contact us at