Delivery Policy
Delivery Policy for Infrared Group
At Infrared Group (hereinafter referred to as "Company," "we," "our," or "us"), we strive to provide timely and hassle-free delivery of our infrared heaters to our customers. Please read the following delivery policy carefully to understand our practices.
Delivery Timeframe
We aim to deliver your order of Infrared heaters within 3-5 working days from the date of purchase. However, unforeseen events like natural disasters, public holidays, etc., may delay delivery by a few more days. If we foresee any such eventuality, we will inform you via email or phone.
Delivery Method
We have partnered with reputable delivery companies to ensure your orders get to your doorstep on time without any damage. You can track your order from our website using the tracking number provided to you via email.
Delivery Charges
We offer free shipping for all orders of Infrared heaters. It means you can enjoy the convenience of shopping online with us without worrying about any additional delivery fees.
Delivery Address
We only deliver to a valid physical address. Please provide us with accurate details when placing your order. If the delivery address you provide us with is incorrect, we will not be responsible for any delay or inability to deliver your order. If your order has already been shipped, we will not be able to change the delivery address.
Delivery Confirmation
Once your order has been shipped, we will notify you via email, providing you with a unique tracking number to monitor your order's delivery progress. It's crucial to keep track of the delivery progress to ensure someone is available to receive the product when it's delivered.
Delivery Delays
Although we strive to deliver orders within 3-5 working days, some unforeseen events may cause delays. If your order is late, please contact us at support@infraredgroup.co.uk. We will investigate and inform you of the status of your order and any reasons for the delay.
Delivery Restrictions
We don't deliver to PO box addresses, hotels or accommodation properties. We can't deliver the products to general delivery or forwarding agencies. Additionally, we are unable to provide Infrared heaters to some countries, as specific requirements have to be met or the product has been prohibited.
Changes to Delivery Policy
We reserve the right to update or modify our delivery policy as required. Up-to-date information will always be available on our website.
If you have any questions or concerns about our delivery policy or your order's delivery status, please contact us at support@infraredgroup.co.uk. Our team will be happy to assist you.
Quality Policy
Quality Policy - Infrared Group
At Infrared Group, our commitment to delivering excellence drives every aspect of our operations. We are dedicated to providing superior quality products and services to our clients, meeting their needs and exceeding their expectations. Our Quality Policy outlines the guiding principles that govern our daily activities and ensures that quality remains at the forefront of everything we do.
1. Customer Satisfaction:
Our primary focus is to achieve and maintain high levels of customer satisfaction. We listen to our clients' needs, understand their requirements, and strive to deliver heating solutions that meet or surpass their expectations.
2. Product Excellence:
We maintain a stringent approach to product quality, adhering to industry standards and best practices. Our infrared panels undergo thorough testing and inspections to ensure they meet the highest quality standards.
3. Continuous Improvement:
We believe in the power of continual improvement. Our dedicated team of professionals works collaboratively to identify areas of enhancement, implement process improvements, and invest in research and development to stay at the forefront of heating technology.
4. Compliance and Regulations:
We are committed to complying with all applicable regulations, codes, and standards relevant to our industry. Our processes and products are developed with the utmost care to adhere to all quality and safety requirements.
5. Employee Engagement:
Our employees are the heart of our organisation. We encourage their active participation in quality management processes, fostering a culture of teamwork and innovation that bolsters our commitment to delivering the best possible solutions.
6. Supplier Partnership:
We cultivate strong partnerships with reliable suppliers who share our dedication to quality and innovation. Collaborating with reputable suppliers ensures the highest standard of raw materials and components for our infrared panels.
7. Environmental Responsibility:
Infrared Group is conscious of our impact on the environment. We implement sustainable practices in our operations, continually seeking ways to reduce waste, conserve resources, and promote eco-friendly alternatives.
8. Training and Development:
We invest in the ongoing training and development of our employees, providing them with the knowledge and skills necessary to maintain a high level of expertise and professionalism in their roles.
9. Safety First:
Safety is paramount in all our endeavours. We prioritise the safety and well-being of our employees, clients, and stakeholders, adhering to strict safety protocols in every aspect of our operations.
10. Ethical Conduct:
Infrared Group upholds the highest standards of ethical conduct, promoting fairness, integrity, and transparency in all business dealings.
11. Reliable After-Sales Support:
We provide comprehensive after-sales support, ensuring that our clients receive the necessary assistance and guidance throughout the lifetime of our products.
12. Measurement and Analysis:
We employ rigorous measurement and analysis techniques to assess our performance, identify areas for improvement, and make data-driven decisions to enhance our processes.
By adhering to these quality principles, Infrared Group is committed to achieving excellence in all aspects of our business. Our Quality Policy is communicated to all employees and is accessible to our stakeholders, demonstrating our dedication to maintaining the highest standards of quality in everything we do.
Environmental Policy
Environmental Policy - Infrared Group
At Infrared Group, we recognise the critical importance of safeguarding the environment for future generations. We are committed to conducting our operations in an environmentally responsible manner, minimising our impact on the planet, and promoting sustainability in all aspects of our business. Our Environmental Policy outlines our commitment to environmental protection and the guiding principles that drive our environmental initiatives.
1. Compliance and Regulations:
We adhere to all relevant environmental laws, regulations, and standards set forth by local, regional, and national authorities. Compliance is the foundation of our environmental responsibility.
2. Pollution Prevention:
We strive to prevent pollution at its source and continuously seek ways to reduce waste, emissions, and any other potential environmental impacts associated with our operations.
3. Resource Conservation:
Infrared Group is dedicated to conserving natural resources such as water and energy. We adopt energy-efficient technologies and practices to minimise our carbon footprint and promote responsible resource consumption.
4. Sustainable Products and Services:
We design and develop our infrared heating solutions with a focus on sustainability. Our products are engineered for energy efficiency and longevity, contributing to reduced waste and environmental impact.
5. Recycling and Waste Management:
We implement recycling programmes and waste management practices to reduce the amount of waste sent to landfills and promote the responsible disposal of materials.
6. Environmental Awareness and Training:
We provide environmental awareness training to our employees, promoting a culture of environmental responsibility and encouraging proactive participation in our sustainability efforts.
7. Supplier and Contractor Collaboration:
We collaborate with suppliers and contractors who share our commitment to environmental responsibility, encouraging the adoption of sustainable practices throughout our supply chain.
8. Continuous Improvement:
We continually review and assess our environmental performance, seeking opportunities for improvement, and setting realistic objectives to reduce our environmental footprint.
9. Community Engagement:
Infrared Group engages with local communities to raise awareness about environmental issues and encourages sustainable practices beyond our operations.
10. Green Innovations:
We invest in research and development of green technologies and sustainable practices, aiming to lead the industry in eco-friendly heating solutions.
11. Environmental Impact Assessment:
We conduct thorough environmental impact assessments for new projects and developments to proactively address potential environmental challenges and implement mitigating measures.
12. Reporting and Transparency:
We are transparent in communicating our environmental performance to stakeholders, sharing our progress, and highlighting our commitment to environmental responsibility.
13. Biodiversity Conservation:
We actively promote biodiversity conservation and are committed to protecting natural habitats and ecosystems.
14. Environmental Emergency Preparedness:
We have comprehensive plans in place to respond to environmental emergencies and to minimise potential adverse effects on the environment.
15. Public Participation:
We actively encourage public participation in environmental decision-making processes, valuing the input of stakeholders in our sustainability initiatives.
By adhering to these environmental principles, Infrared Group aims to be a responsible corporate citizen, contributing positively to the environment while providing innovative and sustainable heating solutions to our clients.
Signed,
Nathan De La Rosa
Managing Director
Equal Opportunity Policy
Equal Opportunity Policy
At Infrared Group, we are dedicated to cultivating a diverse, inclusive, and fair workplace where all employees and individuals connected with our organisation are treated with respect and dignity. We believe that diversity in backgrounds, viewpoints, and experiences enhances our success as a company. This Equal Opportunity Policy outlines our dedication to providing equal opportunities for all, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.
1. Non-Discrimination:
Infrared Group does not discriminate against any employee, job applicant, client, supplier, or any other individual associated with our organisation based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status as defined by applicable laws.
2. Recruitment and Hiring:
Our company is committed to impartial and unbiased recruitment and hiring practices. We strive to attract a diverse group of qualified candidates and select the best talent based on their skills, qualifications, and potential to contribute to our organisation's success.
3. Promotion and Advancement:
Infrared Group is dedicated to providing equal opportunities for career growth and advancement. All promotions and advancement decisions will be based on an individual's qualifications, performance, skills, and potential without consideration of any protected status.
4. Workplace Harassment and Respect:
We maintain a zero-tolerance stance towards any form of harassment, including but not limited to sexual harassment, bullying, discrimination, and retaliation. All employees and individuals associated with our organisation are expected to treat each other with respect and dignity, fostering a safe and inclusive work environment.
5. Accessibility:
Infrared Group is committed to ensuring accessibility for employees and clients with disabilities. Reasonable accommodations will be provided to ensure equal participation in all aspects of employment and interaction with our organisation.
6. Training and Education:
We are committed to providing ongoing training and education to all employees and individuals associated with our organisation to raise awareness about diversity, inclusion, and equal opportunity practices. This education aims to promote understanding, respect, and sensitivity towards various backgrounds and experiences.
7. Reporting and Accountability:
Any concerns or incidents related to discrimination, harassment, or violations of this Equal Opportunity Policy should be promptly reported to the designated personnel. We will thoroughly investigate all reports and take appropriate action to address the issue.
8. Leadership Commitment:
The leadership team at Infrared Group is devoted to upholding this Equal Opportunity Policy and setting an example. They are responsible for creating an environment where everyone feels empowered to contribute their best and reach their full potential.
9. Continuous Improvement:
We are committed to continual improvement in our diversity, equity, and inclusion initiatives. We will regularly review and update our policies, practices, and procedures to ensure alignment with our commitment to equal opportunity.
Infrared Group's achievements are built on the collective talents, experiences, and viewpoints of our diverse team. We embrace these differences and strive to create an inclusive workplace where each individual can flourish. This Equal Opportunity Policy reflects our unwavering dedication to fostering an environment that is free from discrimination, respectful, and welcoming to all.
Nathan De La Rosa
Managing Director
Infrared Group
